Positiv: "Comfortable seating, pleasant food and entertainment."
Negativ: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Positiv: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Negativ: "Cheaper baggage rates"
Positiv: "Nothing really, seems everyone is underwhelming in this market"
Negativ: "Quality of food and service"
Positiv: "Seats comfortable. Food was good."
Positiv: "The crew looked after us well"
Negativ: "It was all good"
Positiv: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Negativ: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"
Positiv: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Positiv: "Amazing and helpful crew. Great seat."
Positiv: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Positiv: "Comfy, nice crew, attentive."
Positiv: "The crew was maybe average, that was still the best point."
Negativ: "Extremely tight space. The food was almost inedible. Awful."
Negativ: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Negativ: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Positiv: "As usual, punctual flight with friendly crew."
Negativ: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Positiv: "Good collection of movies"
Negativ: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Positiv: "Everything was good in this flight"
Positiv: "Crew were great"
Negativ: "Uncomfortable to sit for eight hours"
Negativ: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Positiv: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Negativ: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Negativ: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Negativ: "These seats are small"
Positiv: "Cool flight, mainly because it was empty. Good food"
Negativ: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Positiv: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Negativ: "I would have appreciated another round of hot drinks."
Positiv: "Crew was professional."
Negativ: "Couldn't stretch my right (window side) leg. Display quality was poor."
Negativ: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Positiv: "Good entertainment, food and in-flight crew"
Negativ: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Positiv: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Negativ: "Refund of the whole flight."
Positiv: "Virgin atlantic is the best airline with Dreamliner"
Positiv: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Positiv: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Negativ: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
Positiv: "Hard product and food"
Negativ: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"
Positiv: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Negativ: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Positiv: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Negativ: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Positiv: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Negativ: "Vegetarian food selection could be better, need more content in movie selection"
Positiv: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Negativ: "Some meal choices were a bit sparse. That's my only complaint!"
Positiv: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Negativ: "Sound didn't work on some of the entertainment choices"
Positiv: "Everything was great and I truly enjoyed this flight."
Positiv: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Negativ: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Positiv: "All the meals and movies included"
Positiv: "Virgin gave everyone meal vouchers to use at the airport during the 5 hr. delay. Also, they still offered a meal on the plane."
Negativ: "I couldn't get the inflight entertainment to work. I wish they would offer devices to borrow on the plane."
Positiv: "It arrived on time"
Negativ: "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."
Positiv: "Great service, tons of food"
Negativ: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Negativ: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Positiv: "Wasn't overcrowded, the food and service were great"
Negativ: "They ran out of beer!"
Positiv: "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"
Positiv: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."
Positiv: "Food was a big improvement and staff very friendly and helpful. Seats not as comfy as some airlines but we're okay."
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "I liked how generous they were with food and drinks"
Negativ: "Free WiFi could have made the flight a lot better"
Negativ: "Nothing. Flight was amazing"
Positiv: "Fast boarding"
Negativ: "Slow in refuelling, got us delayed for 40-"
Negativ: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Positiv: "Boarding was quick and flight was calm"
Negativ: "The coffe and breakfast."
Negativ: "Everything was good"
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The crew is really welcoming"
Negativ: "The seats are too narrow and a bit too hard"
Negativ: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Positiv: "the drinks"
Negativ: "seat reservation. having to pay for luggage...."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "There was no wifi on flight"
Negativ: "We had 4 hour delay causing a stop over at 3am. So yeah"
Positiv: "Crew was fantastic."
Negativ: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Positiv: "Just the cabin crew being nice"
Negativ: "Punctuality KLM is always late"
Positiv: "Being fed was amazing and watching free TV was great!"
Negativ: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Positiv: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Positiv: "I love the food"
Positiv: "Alles ok"
Positiv: "Crew were great, food, entertainment, seat and everything else was great as well."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Good comfortable seat with extra leg room. Pleasant crew."
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Negativ: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Positiv: "Crew was awesome"
Positiv: "Very friendly and helpful crew."
Negativ: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Positiv: "Time and Good clean place.. in This case airpöane.."
Negativ: "It was not entreteiment st all"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Negativ: "Nothing to say"
Positiv: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Negativ: "No complaints about anything."
Positiv: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Negativ: "The movie selection did not seem extremely varied."
Positiv: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Negativ: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Positiv: "We got a meal for a 1h flight only"
Negativ: "No entertainment but normal for this type of flight"
Positiv: "Very friendly crew going out of way to assist in making trip comfortable"
Negativ: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Negativ: "The streaming service didn’t work"
Positiv: "Delayed flight but staff apologized as for safety reasons."
Negativ: "Very late arrival"
Negativ: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Pleasant flight"
Positiv: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Negativ: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "The crew"
Negativ: "The seat space and food"
Negativ: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Negativ: "Connection time unacceptable with delay in departure from London"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "See my earlier remarks"
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "it’s wasnt a full flight, so that was nice"
Negativ: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "What more can you expect for economy travel?"
Negativ: "Cramped seats"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "Luggage was lost."
Positiv: "Flight arrived early."
Negativ: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Great Experience."
Negativ: "Great Experience"
Positiv: "The crew is attentive and friendly The seats are flat-lay"
Negativ: "The food is mediocre at best Seats are narrow"
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Negativ: "My seat storage pocket was broken and I was unable to store items in it."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Negativ: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Positiv: "Flight was smooth and arrived early even though it left 30 minutes late."
Negativ: "Lufthansa should schedule more time to make connections."
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"
Negativ: "Waited an hour after boarding in the plane."
Negativ: "15 Minuten Verspätung"
Positiv: "The seat was a good size and not totally uncomfortable"
Negativ: "Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous."
Negativ: "AeroMexico offered a great service!"
Positiv: "Crew nice."
Negativ: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Positiv: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Negativ: "Do you really want a list?"
Negativ: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Negativ: "Changed the plane when it broke down not have us sit in it for 3 hours while being fixed."
Positiv: "Movie was good."
Negativ: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Negativ: "Flight was delay 3:30 hrs"
Positiv: "Flight was on time and crew was nice and attentive"
Negativ: "Free Wi-fi would be appreciated"
Positiv: "Overall, Aeromexico staff in the airport were kind and friendly. Flight crew members were friendly, attentive and presentable. I appreciate the fact that Aeromexico still provides food and refreshments."
Negativ: "Flight was delayed by approximately 30 to 40 minutes. However, I appreciate that staff kept us informed and updated on flight status. Since I hadn't reserved a seat, I got seated near the emergency exit. On a positive note, it's more spacious hence more leg room. However, you're not allowed to keep any items with you in case of an emergency during take off and landing. It seems that there was some type of entertainment on the TV screens but noticed they were on for less than 40 minutes and then they went blank for the remainder of the flight . I'm not sure if other passengers were offered headphones but I was not."
Positiv: "We were able to get emergency aisle seats. We are 6’2 and 6’4"
Negativ: "Flight was supposed to depart at 11, didn’t depart until 3. No pillows, no blankets on overnight flight. Speakers on plane not working so couldn’t hear announcements. Landed 30 minutes later than was told. STILL sitting on runway 15 mins later waiting for a gate."
Positiv: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"
Negativ: "I don’t like the food"
Negativ: "I feel sad that spending a week in my home country turned out to be a nightmare"
Positiv: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Negativ: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Positiv: "On time. Good entertainment"
Negativ: "Food too salty"
Positiv: "Right on time, great entertainment and decent food"
Negativ: "The ground crew in CDMX is inept."
Positiv: "Staff was very helpful and flight arrived ahead of time."
Negativ: "With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort."
Positiv: "Good flight"
Negativ: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Positiv: "Puntualidad y Servicio."
Positiv: "Friendly and efficient cabin crew, The crew flies Mexico-Portland and back, a long haul but maintaining attention and service all the way."
Negativ: "Hassles at TSA, not the airline's fault."
Positiv: "The service was great!"
Positiv: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Negativ: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Negativ: "Old aircraft, uncomfortable seats and not entertainment system"
Positiv: "The cabin attendants were very professional, bilingual and smiled."
Negativ: "My flight was changed..."
Negativ: "Flights were delayed a couple of times."
Negativ: "Could not choose seats because I could not check I online. Airlines does not allow it."
Positiv: "We finally got home. Only 10 hours later."
Negativ: "Tons of delays. A 12hr flight took close to 36 hrs to complete."
Negativ: "The flight was delayed by 4 hours and it was never communicated to the passengers through the monitors. None of the flight info was updated on the monitors and we had no idea about: 1. which gate the flight was supposed to depart from 2. the correct time of the new departure since the flight was late 3. whether the flight was canceled all together The monitors showed the flight was on time until the actual time of departure. I almost missed my flight because I was never notified about the information above. The Aeromexico agents at the airport were not helpful at all: they did not know anything about the issue with the flight. I had to stay in a long line just to have them look up the flight in the computer and tell me that the flight was delayed. No other information was given to me. Terrible experience, especially after a long stopover."
Positiv: "Friendly, efficient crew, good entertainment system and content."
Negativ: "Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal."
Positiv: "Very nice crew"
Negativ: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "Technical difficulties"
Negativ: "Waited 7 hours"
Negativ: "I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Negativ: "Was over an hour late boarding. Webpage stated that one checked bad was included, but was charged anyway."
Negativ: "Food was lacking."
Negativ: "i was unable to fly due to the Hurricane"
Negativ: "Seats are very tight, uncomfortable."
Positiv: "Nothing good to write"
Negativ: "Total discrimination"
Positiv: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Negativ: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Positiv: "snack and drink, flight departures and arrivals on time, wheelchair service at departures and arrivals, the crew were helpful and efficient, price for round trip (L. A. - Guadalajara and return) was very reasonable, landing back at L. A. was a bit rough. Overall rate +/- 9.0"
Negativ: "the new $25.00 dl charge for luggage, found out about it at airport check-in"
Flug hatte 2 Std. Verspätung
Alles in Allem - super zufrieden
Die neue Business Class auf Langstrecke ist Klasse! Also die Kabine. Service wie immer sehr unterschiedlich. Board Bar (Self Service) war nach einer Stunde leer. Verpflegung war furchtbar! Es gibt keine deutschen Filme mehr :-(
Positiv: "nette Crew"
Negativ: "sehr eng"
Negativ: "Etwas teuer"
Negativ: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Positiv: "Die Crew war super aufmerksam und sehr freundlich. Nicht immer selbstverständlich, selbst in der Business class."
Negativ: "Der Sitz ist zu eng für mich und nicht lang genug, ich 193cm groß"
Positiv: "Eine brandneue Maschine, sehr komfortabele Sitze, guter Service in der C"
Positiv: "Es war nur okay"
Negativ: "I paid extra for the seat but it was very cramped."
Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."
Positiv: "Seats were small."
Negativ: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Negativ: "Nothing except the airport"
Negativ: "Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested"
Negativ: "Sandwiches alle ausverkauft, musste auf teures Tapas ausweichen. Anstelle eines Tomatensafts wurde ein teurerer Kaffee abgerechnet. Nach Reklamation würde es korrigiert."
Positiv: "Friendly crew"
Negativ: "Hectic boarding; airplane seemed very old"
Positiv: "Pilot hat 15min Verspätung aufgeholt und der Flug landete pünktich."
Negativ: "The plane, the arrival time and the service"
Positiv: "Die Crew war aufmerksam und nett!"
Negativ: "Besseres Boardprogramm"
Positiv: "Das war eigentlich ein American Airlines Flug, kein BA"
Negativ: "Das war eigentlich ein American Airlines Flug, kein BA"
Negativ: "Notausgang sehr eng, nur kostenpflichtige Getränke in"
Positiv: "Sehr hohe Handgepäckmenge. Ein Urlaub alleine damit ist durchaus realisierbar"
Positiv: "Das Flugpersonal war hektisch beim Servieren. Das bezahlen nur mit Karte war anstrengend und zeitraubend. Eine Stewardess hat Ihre Schuhe nicht richtig.angehabt. Ein Fuß war außerhalb des Schuhs. Waren insgesamt nicht sehr charmant. Sollten sich ein Beispiel an Lufthansa nehmen. Die kassieren für einen Snack und was zu trinken nicht. LH ist besser"
Negativ: "Not even a free water/soda was offered, need to purchase everything."
Positiv: "Crew on British air very nice"
Positiv: "crew was lovely"
Negativ: "older plane - air conditioning was dripping on one of our seats"
Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."
Positiv: "Pünktlich, Koffer angekommen, guter Preis"
Negativ: "Zu langes warten im Bus und keine Ansage, zu frühe Boarding Zeit. Gestresste Passagiere dadurch"
Positiv: "Polite and funny crew"
Negativ: "Snacks and drinks for money"
Positiv: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Positiv: "alles lief ruhig ab, boarding problemlos, Personal sehr freundlich und hilfsbereit"
Negativ: "Alles ok"
Positiv: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Negativ: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Positiv: "Der A321 hatte eine richtige Lie flat Business Class."
Negativ: "Essen wieder sehr BA britisch ... Der Flug war zu kurz, wir hätten gerne eine Runde geschlafen!"
Positiv: "Gute Beinfreiheit auch in der Economy Klasse."
Negativ: "Verspätung! Anschlussflug verpasst!"
Positiv: "First class service in business class - Rich made sure everyone was well taken care of. Easy flight despite the delay."
Negativ: "Seats spaced a bit too closely to each other for business class but still acceptable."
Positiv: "Perfekter Service, super Landung"
Negativ: "Nichts auszusetzen"
Negativ: "Leider konnte ich meinen Norm-Koffer nicht als Handgepäck mit in die Kabine nehmen und musste ihn aufgeben, entgegen der Vorankündigung. Offensichtlich war zuviel Gepäck mit an Bord."
Positiv: "Crew did their best while sweating with the passengers especially prior to take off"
Positiv: "Pretty new aircraft"
Negativ: "Food is bad in coach"
Positiv: "Level of information"
Positiv: "Sehr nettes Flugpersonal"
Negativ: "Everything was good"
Positiv: "Pünktlicher Abflug, freundliche Steward/essen und Piloten, und sogar schönes Wetter bei der Ankunft. Kaffee wäre nett gewesen, wenn er inkludiert wäre."
Positiv: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Negativ: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Positiv: "Fast security and passport control at both ends, Home in 30 mins after landing"
Positiv: "Only good thing was that British Air didn’t crash us"
Negativ: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Positiv: "Freundliche FB"
Negativ: "Business Class lohnt nicht innerhalb Europas"